Fear Free

APPOINTMENT

We’ve Practised Fear Free Care for Years…

At Rouse Hill Family Vets, creating a calm and compassionate experience for our patients has always been at the heart of what we do.

For years, we’ve practised Fear Free veterinary care — using gentle handling, longer consults, treats, and thoughtful clinic design to reduce stress for your pets (and for you, too).

Now, we’re proud to share that we’ve taken things even further.

Rouse Hill Family Vets is now officially recognised as a Fear Free Certified Practice — one of only a handful in Australia to meet this higher standard.

What It Means to Be Fear Free Certified

This certification is more than a badge — it’s a commitment.

Our entire team is Fear Free Certified
Our clinic design and processes have been independently assessed
We meet the highest standards in reducing fear, anxiety and stress in animals

Whether it’s a routine check-up, a vaccination, or surgery, you can feel confident knowing your pet is being cared for in a way that supports both their physical and emotional wellbeing.

What You Can Expect at a Fear Free Visit

We’ve built our whole approach around what’s best for your pet. Here’s what that looks like in practice:

  • Longer Consultations
    We book 30-minute (or longer) appointments so your pet has time to settle, and we’re never rushed.
  • Calming Environments
    Separate dog and cat areas, soft lighting, pheromone therapy (Adaptil® and Feliway®), and gentle background music help reduce sensory stressors.
  • Low-Stress Handling
    Our team uses positive reinforcement, minimal restraint, and body language cues to make sure pets feel safe.
  • You’re Part of the Process
    Wherever possible, treatments and procedures are done with you in the room to reduce your pet’s anxiety and build trust.
  • Fear Free Surgery Experience
    You’re welcome to stay with your pet until they’re asleep for surgery. They’ll wake up in a warm, quiet recovery space — often cuddled by one of our nurses.
  • Friendly Visits
    We offer free, no-pressure drop-ins so your pet can build positive associations with our team, our clinic, and the whole vet experience.

Meet Our Fear Free Certified Team

Every single team member at Rouse Hill Family Vets has completed Fear Free Certification. We’re trained to recognise subtle signs of stress, and we adapt every visit based on your pet’s needs.

Being a Fear Free Certified Practice means this is our standard — not an exception.

Ready to Experience the Difference?


If your pet is due for a visit — or just needs to build confidence with a friendly, treat-filled drop-in — we’d love to welcome you.
Call us on 02 9086 9130
Email us at hello@rousehillfamilyvets.com.au
Book online: Book Now

Because vet visits should be kind, calm and compassionate — every single time.

Fear Free Certificates

Making a difference when it matters the most

Address

10/591 Withers Road,
Rouse Hill NSW 2155

Click here for directions.

Opening Hours

Monday - Thursday: 9am - 6pm
Friday: 9am - 5pm
Saturday: 9am - 1pm
Sunday & Public Holidays Closed

In-home euthanasia services run outside of opening hours by appointment only

Have a question?
Please fill out the form below and a member of our team will be in touch with you shortly. Alternatively please contact us directly at 02 9086 9130.

Ready to book an appointment?

Request an appointment online in minutes!