COVID-19 Updates

COVID-19 UPDATE AS OF OCTOBER 2021

After speaking with NSW health we have had to make the hard decision to remain curbside for the remainder of the year.
This is not a decision we have taken lightly. As per NSW health advice if a positive COVID-19 case presented in the clinic the staff members involved would be required to self-isolate for 7 days and work from home for the following 7 days.

At the present, we only have 1 full-time vet (Dr. Belinda) and 1 part-time vet (Dr. Karishma). If one of our vets had to self-isolate for 14 days we would be unable to provide veterinary care to our patients for multiple days of the week.

What does this mean:
🐶When you arrive please call us on 02 9086 9130.

🐶A nurse will come out to your car and collect your pet

🐶The vet will call you over Zoom to perform your pet’s consultation and answer any questions you may have

🐶The nurse will then return your pet to you once the consultation has finished.

For surgical procedures:

🐱When you arrive please call us on 02 9086 9130, one of our nurses will then go through the admission questions with you.

🐱A nurse will come out to your car and collect your pet.

🐱The vet will examine your pet and give a premedication injection.

🐱 At this point you are able to leave your pet with us for their procedure or if you wish to be with your pet whilst they go to sleep your pet can sit with you in the car.

🐱Once the sedation is working your pet will be admitted and you are able to leave.

🐱The discharge will be performed over the phone so please call when you arrive to collect your pet.

We are committed to being responsible and proactive about our response to the COVID-19 situation. We want to thank all of our clients for their patience and understanding. At this time we are trying our best to provide the best care for you and your pets and we are thankful for your support.

We are temporarily unable to perform house call services at this time.

We recognise that these are unprecedented times we are facing. Never in our wildest dreams could we have imagined something like COVID-19 would be affecting our community and our way of life in such a dramatic and at times scary way.

We are committed to being responsible and proactive about our response to the COVID-19 situation. We take our social responsibility very seriously and do not want to contribute to the fear our community is facing nor do we want to contribute to the spread of this virus. For this reason, we have created our own COVID-19 policies to keep our staff, our patients and our clients as safe as possible.

Our clinic opened Monday 6th April 2020, so we have now added our COVID-19 In Clinic Policy below.

If you would like to read more about COVID-19 and our pets you can visit

World Small Animal Veterinary Association (WSAVA)
World Organisation for Animal Health

Making a difference when it matters the most

Address

10/591 Withers Road,
Rouse Hill NSW 2155

Click here for directions.

Opening Hours

Monday - Thursday: 9am - 6pm
Friday: 9am - 5pm
Saturday: 9am - 1pm
Sunday & Public Holidays Closed

In-home euthanasia services run outside of opening hours by appointment only

Have a question?
Please fill out the form below and a member of our team will be in touch with you shortly. Alternatively please contact us directly at 02 9086 9130.

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